PLAYA DIA / LEGAL
Refund policy
Returns & refunds
PLAYA DIA treats bottles and merchandise as two different kinds of orders. Please read both parts before you write us.
Tequila and Blanco are sold with no refunds. Hats and other merchandise can be returned when they are unused and undamaged.
Tequila and Blanco: no refunds
PLAYA DIA tequila, including Blanco, is a final sale. We do not offer refunds, returns, or store credit on tequila or Blanco.
If a bottle arrives damaged, missing, or clearly not what you ordered, email orders@drinkplayadia.com with your order number and photos. We will look at fulfillment problems. That conversation is not a refund program.
Hats and merchandise
Hats and other PLAYA DIA merchandise may be returned if they are undamaged and show no signs of use.
Email orders@drinkplayadia.com within 14 days of delivery. Include your order number and what you want to send back. Wait for a return authorization (RA) before you ship anything.
Returned items must be unused, undamaged, and in their original condition, with tags still attached when the product shipped with tags. We do not add a restocking fee. Unless we sent the wrong item or it arrived damaged, you cover the cost of sending the return.